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Wednesday, August 10

I am cursed... the mishap series continues with the e.l.f. Studio brush set

It looks like mold,
it smells like mold...
I wonder... could it be...
mold?!?


Tragedy - this one's mine! I bought it as a spare since am very happy with the set I already own. Hopefully I can wash it off and disinfect it or something. Have to disinfect the brushes too. The weird thing is - the box it came in is not the least bit wet!

Two of the brushes don't look so good either:
e.l.f. Studio blush brush

And powder brush has got some glue smears on the ferrule:
The excellent and much coveted
e.l.f. Studio powder brush - imho the best brush e.l.f. sells :)
What would you suggest - what could I use to clean this off? Turpentine?

Am I perhaps ranting too much? Am I wrong to expect the merchandise to be flawless? After all e.l.f. is cheap and (this is common knowledge which of course does not mean it's the truth) cheap things are supposedly badly made.

But e.l.f. in general is NOT badly made, I like most things I have bought and there have been very few bad apples in the barrel. Should I just accept that ordering from e.l.f. UK is a lottery or write to the customer service again? I feel so bad every time I do that and I have written them so often recently.

13 comments:

Anonymous said...

Tärpentiniga ära küll oma pintslite kallale mine. Jäävad haisema veel tükiks ajaks ja eriti näkku neid enam panna ei taha. Ma puhastan õlivärvipintsleid sedasi...

Pigem pese šampooniga ja/või kasta viina sisse.

LiisK said...

See jama seal pintslivarre peal on liim - seda vee ja seebiga vast maha ei pese. Isegi viin võib lahjaks jääda - ma oletan, et see on midagi superglue sarnast :/

Lise M Andersen said...

no matter the price, the articles should be flawless. Otherwise they should be labelled or sold as "partially damaged". I don't think you should accept these.

Lil´ M. said...

Pesin täna ka oma kõik E.l.f pintslid ära, sest kõik haisesid nii vastikult. Puhastasin aluses kõik oliiviõliga ja pärast seebi ja juuksepalsami seguga. Kui oma Blush brushi õliga puhastasin, siis oliiviõli, mis muidu on selline kollakas läks täiesti tumeroheliseks ja vesi oli täiesti hall. Pesin seda enne kolm korda, kui enam-vähem puhtaks läks. :S ..pani mõtlema, et kui ma poleks seda puhastanud ja oleksin seda haisust hoolimata kohe kasutama hakkanud, mis see küll mu nahaga teinud oleks. :/

Lil' M.

Lil´ M. said...

Vabandust, rääkisin enne oma Complexion brushist ja kusjuures, peale selle, et see oli nii must, logiseb ka selle ots väga, siuke tunne nagu tuleks kohe küljest ära. Ning minu Blush brushil on samamoodi samast kohast karvu puudu.

Lil´ M. said...

ja kusjuures, kui ma nüüd vaatama hakkan, siis minu Powder brush on osades kohtades üksikuid pikkki karvakesi, mis teistest ikka palju pikemad..

LiisK said...

e.l.f. on ikka täielik loterii :/. UK e.l.f. peaks komplekti hinda alla laskma - see ei ole nende hetkel kodulehel olevat hinda küll väärt.

Lise, I'll try to have them replaced and send these back. I do not know the opinion of the owner of the palette but I'd sure like an un-moldy and flawless brush set.

Elisa said...

I feel for you! I think e.l.f. should give some compensation to you since you've spent awful lot of money to their company, no matter how cheap the products are. I hope you get at least something, because every time you receive a damaged product it propably makes you trust less to the company. And you might also mention to them that you have a international blog where you tell about these things ;)

CopyCat - Smashinbeauty said...

Contact Elf and send them pictures. I am still waiting for my package. 1 1/2 months later. NEver recieve my package. This was the first time. But last time I got my package EVERYTHING in the package was wet I mean soaked in water. I thought something leaked but it didn't.

LiisK said...

Hi Elisa - i think there's so many blogs out there that it's not an argument :).
I am waiting for the customer service to reply me regarding the possibility of sending these back and getting new ones sent over.
CopyCat - wow, you had really bad experience! And I think we must have ordered at the same time the last time - one of my orders was also soaked through. Luckily only the wrappings suffered that time.

Adele said...

Äkki saata elf-ile piltide asemel kohe blogi link, siin on ju ka kõik vead kenasti näha ja lugejaid ja kommenteerijaid sul ka jagub; kindlasti püüab see lugu nende tähelepanu!

Tolmu said...

Postita link sellele postitusele nende FB kodukale. Mul küll enda kogemus asjade tagastamisega puudub, aga lugesin FB-st, et mõnel juhul na saadavad uued asjad ning faulty'd võid endale jätta, ei pea kuskile saatma.

LiisK said...

Link on juba facebookis e.l.f. UK lehel vastava pildi juures aga seda fauly asjade kompenseerimist nad võibolla mulle ei tee - mul on ju kergesti parandatav viga - tuleb vaid kott pesta ja desinfitseerida. Pintslite ebastandartne kuju aga on nende meelest vist suht tavaline :S